ZoopFizz support answers questions about accounts, billing and generation. Email is the fastest route: support@zoopfizz.com. For a specific charge or a failed task, include the order ID or task ID from your account, and we can look it up without a round of back-and-forth.
Email supportWhat to include.
Give us your account email, the order or task ID, what you expected and what happened, and the browser you were using if the studio misbehaved. For generation problems, tell us the model, resolution and duration you selected — that is what lets us reproduce the case.
What we can help with.
We handle sign-in and account access, credit balances and the credit ledger, generations that failed or were cancelled, plan and invoice questions, model availability and supported settings, and data deletion requests. For plan or invoice questions, your order history is in the billing portal.
Before you write.
The Refund policy and the FAQ on Pricing answer most credit and refund questions faster than a reply can, so start there.
What never to send.
Never send passwords, one-time codes, API keys, payment card numbers or private reference images. ZoopFizz support never needs them, and email is not a safe place for them.
Common routes.
The Refund policy explains refunds and credit restoration: confirmed failed or cancelled generations return unexpired credits, and purchase refunds are handled separately with an order ID. Report content-safety problems through the reporting section of the Terms of service so they reach human review. The Privacy policy covers data and deletion questions, and you can delete your account in Settings.
Accounts and data.
Deleting your account removes stored files and unused credits, so download or export the work you want to keep first. The Privacy policy explains what is retained, the analytics choice and how deletion works.
Operator.
ZoopFizz is operated by Noplan (Xiamen) Cultural Media Co., Ltd, China (CN).